Order at least 10 items/products
Orders received after 7:00AM, will be queued for next day delivery if there are any issues we’ll contact you. We close on Weekends, meaning if the order is placed on Friday after 7:00AM it will be delivered on Monday. After you have placed your order you will have (one hour) to make any adjustments to your order. This hour start from the time you click the place order button. After the hour, we will be processing the order.
Please cross check the products in your cart before submitting your order. Once we have received the order we will process the products which you have selected. If you are buying for someone you need to first check with your recipient if he/she is interested in the products you are about to order before you submit your order.
What Happens if I order some products and they happen to be unavailable on the day of delivery? Our sales team will contact you suggesting the available products for replacements. Products might be unavailable on the day of delivery because of; (i) We might receive the products late from our suppliers (ii) The quality might be compromised with weather before delivery (most of our products are perishables)
Our sales team will always update you when your order is being processed, If you make an advance payment and it happens that we fail to get some products, we’ll give the money to the recipient.
Return & Refund Policy
Thank you for shopping with Vegetable Basket. We take pride in providing the freshest, highest-quality produce to our customers.
1. No Returns for Change of Mind or Price Dissatisfaction
Due to the perishable nature of our products, we do not accept returns or offer refunds based on:
- A change of mind
- Price dissatisfaction
- Preference for a different product or supplier
We encourage customers to check prices and product details before placing an order.
2. Damaged or Incorrect Items
If you receive goods that are:
- Damaged on delivery
- Spoiled upon arrival
- Incorrect or missing items
You must notify us within 4 hours of delivery with clear photographs and order details. If we verify the issue, we will arrange a replacement or issue a store credit (no cash refunds).
3. Delivery Issues
If we attempt delivery and you are unreachable or provide incorrect delivery information:
- The order will be marked as delivered
- No refund or replacement will be issued
Please ensure that someone is available to receive the order at the agreed time.
4. Non-Returnable Items
All fresh produce and perishable goods are non-returnable and non-refundable unless proven to be faulty upon arrival.
5. Cancellations
Orders can be canceled only before they are packed or dispatched. Once prepared for delivery, no cancellations or changes are allowed. Our products are sourced from various farmers in the country specifically for your custom orders, we encourage order cancellation to be done a day before delivery date.
Contact Us
If you experience a genuine issue with your order, please contact our support team promptly:
- WhatsApp / Call: [+263716083671]
- Email: [sales@vegetablebasket.co.zw]
