Refund and Returns Policy
Thank you for shopping with Vegetable Basket Zimbabwe. We take pride in providing the freshest, highest-quality produce to our customers.
1. No Returns for Change of Mind or Price Dissatisfaction
Due to the perishable nature of our products, we do not accept returns or offer refunds based on:
- A change of mind
- Price dissatisfaction
- Preference for a different product or supplier
We encourage customers to check prices and product details before placing an order.
2. Damaged or Incorrect Items
If you receive goods that are:
- Damaged on delivery
- Spoiled upon arrival
- Incorrect or missing items
You must notify us within 4 hours of delivery with clear photographs and order details. If we verify the issue, we will arrange a replacement or issue a store credit (no cash refunds).
3. Delivery Issues
If we attempt delivery and you are unreachable or provide incorrect delivery information:
- The order will be marked as delivered
- No refund or replacement will be issued
Please ensure that someone is available to receive the order at the agreed time.
4. Non-Returnable Items
All fresh produce and perishable goods are non-returnable and non-refundable unless proven to be faulty upon arrival.
5. Cancellations
Orders can be canceled only before they are packed or dispatched. Once prepared for delivery, no cancellations or changes are allowed.
Contact Us
If you experience a genuine issue with your order, please contact our support team promptly:
- WhatsApp / Call: [+263716083671]
- Email: [sales@vegetablebasket.co.zw]